Last updated 12/07/2022
If you are aged 16 or under, you must ensure that we have your parent/guardian's permission before you provide any personal information to us (including creating an account).
We may collect and process the following data about you:
We process your personal data for the purposes of providing the agreed services to you and for related legitimate business activities such as:
We will ask for your specific consent if we additionally intend to use your information for any of the following purposes:
In some cases, the legal basis for the processing of your personal data is your consent. This is the case, for example, if you agree to us emailing you with marketing information. Any consent you provide may be withdrawn at any time by contacting our Customer Support Team, or following the "unsubscribe" directions that follow with each direct marketing communication.
Also, we may process personal data in accordance with our legitimate interest in providing and developing our Website and corresponding products and services to you and other users – provided that those interests are not outweighed by your rights and interests. If you think that your rights and interests do outweigh our legitimate interests in providing the above, please let us know by contacting our Customer Support Team.
We may also process your data where:
All information you provide to us is stored in infrastructure that is exclusively owned by us or exclusively licensed to us and that uses state of the art techniques to restrict access from third parties. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
We may also share your personal data with any corporate purchaser or prospect to the extent permitted by law as part of any merger, acquisition, sale of assets, or transition of service to another provider, as well as in the event of insolvency, bankruptcy, or receivership in which personal data would be transferred as a Chess24’s asset.
Lastly, we may share your personal data in order to comply with Chess24's legal obligations, court order or other legal process, to comply with a request from our regulators, governmental request or any other legally enforceable demand.
For service efficiency purposes, some of these third parties are located in territories outside the EU/EEA, and from time to time we may transfer your personal data to a third country not being approved by the European Commission as a safe country for such transfer (adequacy decision). Whenever applicable Chess24 will use the Standard Contractual Clauses to ensure an equivalent level of protection as granted within the EU/EEA or other lawful grounds for carrying out said transfer.
Our Website may, from time to time, contain links to and from the sites of our partner networks, advertisers and affiliates. If you follow a link to any of these sites, please note that these sites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these sites.
We delete personal data when there is no longer a need to retain these for the purposes for which they were collected, see sections 1 and 2.
Please note that certain types of data may be retained for a longer period if such retention is necessary to resolve disputes, enforce Chess24's user agreements or to comply with technical and legal requirements and constraints related to the security, integrity and operation of the Website and corresponding products and services.
You have a number of rights in connection with Chess24's processing of your personal data. If you have any questions or want to enforce your rights, we encourage you to contact our Customer Support Team or our Data Protection Office at firstname.lastname@example.org.
Below, you can see what rights you have at all times:
Depending on your settings, 3rd parties may save your information in cookies. We may use 3rd party vendor re-marketing tracking, by means of Facebook Ads and Google Adwords tracking cookies. This means we may show ads to you across the internet, specifically on Facebook and the Google Content Network (GCN). We use Google services to display advertising that helps cover the cost of our free features. Details of how your data is handled can be found here: https://policies.google.com/technologies/ads.
We do not wish for Chess24 to be used for the processing of any sensitive data. Do not use Chess24 (including its messaging function) to share with any user any personal contact information like your phone number or street address. Do not use Chess24 to send or store any item revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation.
We respect your privacy and data protection guidelines. Some components of our site require cookies or local storage that handles personal information.