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Cookie Policy

Last updated 01.09.2020

Welcome to Chess24! This website is owned and operated by Logical Thinking Limited, a company registered in Gibraltar under number 107117, with its registered address at 4 Pitman's Alley, Library Street, Gibraltar GX11 1AA ("Logical Thinking", "we", "us" or "our" as applicable). Logical Thinking Limited ("we", "us" or "our" as applicable) use cookies and similar tools throughout our website chess24.com and any other websites that we own containing our Chess24 pages, products and services (our “Website”) to improve their performance and enhance your user experience. This policy explains how we do that.

If this Cookie Policy is translated into any other language it will be for information purposes only and in the event of any conflict between the translation and the English language version, the English language version shall prevail.

1 What are Cookies and similar tools?

1.1 Cookies

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.

Cookies may serve many functions. For example, they can help us to remember your username and preferences, analyse how well our Website is performing or even allow us to recommend content we believe will be most relevant to you. Certain cookies contain personal information, for example, if you click to “save login” when logging in, a cookie will store your username. Most cookies will not collect information that identifies you and will instead collect more general information such as how users arrive at and use our Website or a user’s general location.

1.2 Pixel Tags

A pixel tag (also referred to as a web beacon or a tracking bug) is an often-transparent graphic image, usually no larger than 1 pixel x 1 pixel that is placed on a website or in an email and that is used to monitor your behaviour when visiting a website or sending/receiving an email. Pixel tags can be used for many purposes, including site usage analytics, advertising, auditing and reporting and content and advertising personalization.

1.3 JavaScript

JavaScript may be used to measure and collect session information, including page response times, download errors, time spent on certain pages, user time zones, page interaction information and methods used to browse away from a webpage.

1.4 Tracking Links

A tracking link or a tracking URL is a specific web address link used to monitor certain elements when a link is clicked on, for example, how users get to our Website.

2 What sort of cookies and similar tools do we use?

Generally, our cookies and similar tools perform up to three different functions:

· Essential cookies and similar tools

Some cookies and similar tools are essential for the operation of our Website. For example, some cookies and similar tools allow us to identify registered users and ensure they can or cannot access restricted pages. If a user opts to disable these cookies and similar tools, the user will not be able to access all of the content that the status of their account entitles them to.

· Performance Cookies and similar tools

We may utilise cookies and similar tools to analyse how you use our Website to record your visits to our Website and the pages you have visited and to record the links you have followed. Among other aims, this allows us to customise our offering to recurring visitors and to optimise navigational paths.

· Settings Cookies and similar tools

We use settings cookies and similar tools to allow us to remember certain choices you have made. For example, you can be automatically redirected to the language in which you last browsed, automatically logged in when your website session expires or schedules can be displayed in the time zone previously reported by your browser.

3 Does anyone else use cookies and similar tools on chess24.com?

Please note that third parties with whom we may work with and/or who may have a presence on our Website (including, for example, users of our forum, advertising networks and providers of external services like web traffic analysis services (e.g. Google Analytics)) may also use cookies and similar tools over which we have no control. These cookies and similar tools are likely to fall into the categories mentioned above.

4 Can a website user block cookies?

As explained above, cookies and similar tools help you to get the most out of our Website. However, if you do wish to disable our cookies then please follow the instructions in your browser and/or computer. Please remember that if you do choose to disable cookies, you may find that certain sections of our Website do not work properly.

5 3rd Parties

Depending on your settings we are working with 3rd parties that may save information in cookies. Please read details in the data settings dialog. We use Google services to display advertising that helps cover the cost of our free features. Details of how your data is handled can be found here: https://policies.google.com/technologies/ads

6 More Information

More detailed information regarding how we, as well as other businesses, use cookies is available at www.allaboutcookies.org. If you have any queries regarding this Cookie Policy please contact our Customer Support Team.

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We respect your privacy and data protection guidelines. Some components of our site require cookies or local storage that handles personal information.

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Remember your personal settings including language, chessboard theme and other options.
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Using chess24 requires the storage of some personal data, as set out below. You can find additional information in our Cookie Policy, Privacy Policy, Disclaimer and Terms of Website Use. Please note that your data settings can be changed at any time by clicking on the Data Settings link in the footer at the bottom of our website.

Necessary Data

Some data is technically necessary to be able to visit the page at all. A so-called cookie stores identifiers that make it possible to respond to your individual requests. It contains a session ID - a unique, anonymous user ID combined with an authentication identifier (user_data). A security identifier (csrf) is also stored to prevent a particular type of online attack. All of these fields are alpha-numeric, with almost no relation to your real identity. The only exception is that we monitor some requests with the IP address that you are currently using, so that we are able to detect malicious use or system defects. Additionally, a technical field is stored (singletab) to ensure that some interactions are only processed in the browser tab that is currently active. For example, a new chess game will not be opened in all your current tabs. We use your local storage to save the difference between your local clock and our server time (serverUserTimeOffset), so that we are able to display the date and time of events correctly for you. We measure how our page is used with Google Analytics so that we can decide which features to implement next and how to optimize our user experience. Google stores your device identifiers and we send tracking events (such as page requests) to Google Analytics. These have no direct relationship to your person except for the IP address currently being used and your Google Analytics identifiers. You can also enable more data fields, as described in the other sections. Your personal decision on which data storage to enable is also stored as necessary information (consent).

Settings Data

We offer a range of personal settings for your convenience. Options include which opponents you prefer to be paired against, your preferred chessboard and pieces, the board size, the volume setting of the video player, your preferred language, whether to show chat or chess notation, and more. You can use our web page without storing this data, but if you would like to have your individual settings remembered we recommend enabling this feature. For logged-in registered users this setting is mandatory to store information about your privacy settings, users you have blocked and your friendship settings. As a registered user we also store your data consent in these settings.

Social Media Data

We embed a Twitter feed showing activity for the hashtag #c24live and also make it possible to share content in social networks such as Facebook and Twitter. If you enable this option social networks are able to store data in your cookies or local storage for the purpose of these features.

Statistics Data

Enable this feature to allow us to gather more individual measurements and statistics, so that we can make better decisions about which content and features are important to you and should be a priority to improve.

Marketing Data

To help cover the cost of free services we would like to show you advertisements from our partner networks. Members of these networks store data on the banners shown to you and try to deliver ads that are relevant. If you choose not to allow this kind of data we have to show more anonymous advertisements and will be more limited in the free services we can offer. We use Google services to display ads. You can find details on how your data is handled here: https://policies.google.com/technologies/ads

Other Data

For registered users we store additional information such as profile data, chess games played, your chess analysis sessions, forum posts, chat and messages, your friends and blocked users, and items and subscriptions you have purchased. You can find this information in your personal profile. A free registration is not required to use this application. If you decide to contact the support team a ticket is created with information that includes your name and email address so that we can respond to your concern. This data is processed in the external service Zendesk. If you subscribe to a newsletter or are registered we would like to send you occasional updates via email. You can unsubscribe from newsletters and as a registered user you can apply several mail settings to control how your email address is used. For newsletters we transfer your email address and username to the external service MailChimp. If you buy content or subscriptions on chess24 we work with the payment service provider Adyen, which collects your payment data and processes information about the payment such as fraud protection data.

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