Live broadcast issues

Is anyone else experiencing 'buffering' when attempting to watch live events? I simply get the rotating incomplete circle if I try. It's very frustrating: I've missed  the entire World Cup, for example. 

I've been unable to view anything at all, other than via other sites like YouTube, since the Sinquefield Cup. I'm not getting any comprehensible advice from the site, or at least nothing which improves matters, so I wondered if any experts out there might recommend a fix. I'm browsing on Microsoft Edge, the latest version, and nothing has changed about it (other than regular updating) since I last had it working.

Thanks in advance

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