Winning A Game and Having It Declared a Loss

Winning A Game and Having It Declared a Loss

I keep having the following problem on chess24.  My opponent stops moving.  His clock goes down to 0 and then it's recorded as a loss.  I know someone is going to tell me my connection was lost but while this particular game was going on I was receiving emails, facebook posts were appearing etc. ...  I didn't lose my connection.  Nor do I experience this problem on any other website.  So I'm pretty sure it's a chess24 problem.  Does anyone have any ideas?  Has this happened to you?  

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