When will the Chess24 app improve?

As the year 2017 is almost finished, I am sorry to say that the Chess24 mobile app still sucks.It seems like no improvement whatsoever has been made this year. I have lost countless games on time, while my opponent went through his flag and I still had like more than 10 seconds... and in the end, I lose on time... Countless times! Very frustrating. And then I had to abort countless games just because the app does not know my settings and keeps pairing me (rated around 2600 or so) with 2000, 1800 or even 1300 rated opponents. Again very frustrating. I have addressed this before and got a mail back from support, but nothing happened!

I am a happy Chess24 because I like the content and the chess commentary of events. However, I think for playing I have to return to ICC as I am too frustrated with the app.

My question, Is Chess24 planning to improve the app in 2018, or is it happy with the way it is?

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