To the CEO and management board of Chess24

To the CEO and management board of Chess24

Dear Sirs,

Vicegeral for a lot of non-registered, but also paying premium users, I dare to raise two simple questions:

First, why are the numerous, serious concerns and complaints of Chess24-users, especially about the mobile application, as well as about the playzone as well as about the low performance of streams and chats (even in live trainings) being constantly ignored - in terms of a sustainable troubleshooting?

Second, when (by pledge) will the situation improve?

Thanks for your feedback in advance,

2hoch6

Just the tip of the iceberg:

https://chess24.com/de/community/feedback-de/app-funktioniert-seit-dem-27--januar-2018-nicht-mehr

https://chess24.com/en/community/feedback/chat-lags-and-general-delays

https://chess24.com/en/community/feedback/chess24-mobile-app--for-android--not-working

https://chess24.com/en/community/feedback/integration-of-mobile-app-with-the-web

https://chess24.com/en/community/feedback/winning-a-game-and-having-it-declared-a-loss


https://chess24.com/en/community/feedback/playzone-feedback

https://chess24.com/en/community/feedback/correspondence-chess-1

https://chess24.com/en/community/new-features-on-chess24/site-improvement-suggestion

https://chess24.com/de/community/feedback-de/werbung-auf-chess24

...accompanied by a bunch of other threds asking for enhancements, not to say partially bugfixing, you can get free of charge on/from competitor's websites and applications, as well as lots of serious feedback to further develope this platform by real improvements...






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