Significant Lag Playing

I'm a long time chess24 subscriber and it's getting quite frustrating how much lag I am experiencing (up to 10 seconds) when playing live.  I'm on a high performance laptop in the US so i don't think the problem is due to my hardware or connection.  In a time scramble in blitz I have lost many times  because my clock expires before I see their move!  I would appreciate any help chess24 can offer.

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