Questions for the moderators

Could you answer me question by question please?

1. Why are cheaters and disrespectful users allowed to play, even if they had been reported?

2. Why is there no feedback on reported users such as: "We reviewed your report and the user is sanctioned/ we reviewed your report and there is no visible cheating/bad language."? I don't want a generic answer with no information about the issue.

3. Why are the autopairing and the start of the new game scrambled and what is the remedy? I am using Win 7 and Google chrome with updates. No change in chess24 settings have beeen made on my part. For details see my previous topic with the screenshot.

4. Why there is no sound on the site (moves, new games etc)? In the settings the sound options are turned on.

Thank you.

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