Moves take more time to make ?!

I already sent 2 tickets to the customer support team about this and still not a helpful answer given .
Basically what happens is whenever I make my move and its the opponent's turn , 1 or 2 seconds are taken down from my clock !! what is going on ?
I tried resetting the browser cache , and there is no anti-virus program open .

Has anyone else encountered this problem ??

PS : And it is not the first time nor will be the last time that this happens .. I already lost hundreds if not thousands of games ( especially in bullet )

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