Autopairing and disrespectful users

As a non-premium user sometimes I have to abort more than 50 games to get a game with me playing with white pieces. Anyone else with the same problem?
Also, even with the users being reported for foul language I see them still here alive and playing. Since there is no ban, I am starting to act the same way to them but it seems against my characters picture. When will the moderators start to ban such users?

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